Secure & Transparent Platform

3ktop's Privacy Policy

Your personal information is completely safe with us. Read this policy to learn in detail how 3ktop collects, uses, and protects your information.

Last Updated: January 2026

3ktop ("we", "our", "platform") places the highest importance on your privacy. This Privacy Policy ("Policy") explains how 3ktop collects your information, what that information is used for, and what steps are taken to keep your information secure. By using this platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using the platform and contact us.

Table of Contents
Section 01

What Information We Collect

For the purpose of creating accounts, managing transactions, and providing services on the 3ktop platform, we collect the following types of information:

A. Personal Identity Information

  • Full name and date of birth (for age verification)
  • National ID card or passport number (for identity verification)
  • Current address and country
  • Email address and mobile number

B. Transaction & Financial Information

  • Records of deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer
  • Mobile banking number or bank account details (stored using secure encrypted methods)
  • Wallet balance and bonus usage history

C. Technical & Usage Information

  • IP address, browser type, and operating system
  • Device ID and connection duration
  • Pages visited on the site, session duration, and click history
  • Game play history and betting records
Section 02

How Information Is Used

3ktop uses collected information only for the following purposes and does not use it for any unauthorised activity beyond these:

  • Completing account registration and identity verification (KYC) processes
  • Securely processing deposit and withdrawal transactions
  • Providing uninterrupted gaming and betting services
  • Managing bonuses, promotions, and VIP benefits
  • Ensuring platform security and preventing fraud
  • Providing 24/7 customer support and resolving issues
  • Complying with applicable laws and regulations
  • Conducting statistical analysis to improve service quality (without identifying individuals)
  • Sending relevant offers and updates subject to your consent

We never sell your information to third-party advertisers or use it for unsolicited marketing.

Section 03

Sharing Information with Third Parties

3ktop shares information with third parties only in limited and necessary circumstances. Your information is not disclosed to any outside entity except in the following cases:

A. Payment Processors

The minimum information required for transaction verification is shared with mobile banking services such as bKash, Nagad, and Rocket, and with authorised banking partners. These organisations independently follow their own privacy policies.

B. Game Software Providers

In the interest of keeping gameplay secure and fair, necessary session information may be shared with technology partners — not personal identity information.

C. Legal Obligations

It is a legal obligation to provide information in response to law enforcement authorities in Bangladesh or judicial orders. In such circumstances, only the information requested by the order will be provided.

Clear Declaration: 3ktop never sells, rents, or exchanges your information. No information is provided to third-party marketing organisations.

Section 04

Cookies & Tracking Technologies

3ktop uses cookies and similar technologies to keep the platform running smoothly and to improve your experience.

  • Essential Cookies: For keeping login sessions active and ensuring security. Disabling these will prevent the site from working properly.
  • Functionality Cookies: For remembering language preferences and account settings.
  • Analytics Cookies: For understanding site traffic — data is kept aggregated and anonymous.

You can control or delete non-essential cookies at any time from your browser settings. Please note that completely disabling cookies may limit some features.

Section 05

Data Storage & Security Measures

3ktop gives the highest priority to the security of your information. We have implemented the following protective measures following industry-recognised standards:

  • SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
  • Data Encryption: Stored sensitive information (payment details, identity documents) is kept in encrypted form.
  • Access Control: Only authorised personnel are granted access to specific information when necessary.
  • Security Audits: Regular security audits and vulnerability assessments are conducted.
  • Firewall & Intrusion Detection: Technologies to prevent unauthorised access and attacks are active at all times.

Data Retention Period

Information is retained for as long as your account is active and for the period required to fulfil legal obligations thereafter. Transaction records may be retained for an extended period for financial audit purposes. When no longer needed or when legal obligations have ended, information is securely deleted.

Section 06

Your Data Rights

You may exercise the following rights. To exercise these rights, please contact our support team:

  • Right to Access: You may request to know what information we have stored about you.
  • Right to Correction: You may request correction or updating of inaccurate or incomplete information.
  • Right to Deletion: You may request deletion of specific information beyond what is required by legal obligations.
  • Right to Restrict Processing: You may request that the use of your information be limited in certain cases.
  • Right to Withdraw from Marketing: You may request to stop receiving promotional communications at any time.
  • Right to Complain: If you have any concerns about how your information is being used, you may let us know.

We aim to respond within 30 working days of receiving a request. For complex or multiple requests, this period may extend to a maximum of 90 days — in which case you will be notified.

Section 07

Minor Protection Policy

3ktop is strictly a platform operated for individuals aged 21 and above. Only those aged 21 or older may create and use an account.

  • Date of birth verification is mandatory at the time of registration.
  • If it is proven that a person created an account while under 21 years of age, that account will be immediately closed and the associated information and transactions will be cancelled.
  • Personal information of minors is not collected, stored, or used.
  • If any minor's information is inadvertently collected, it is deleted as quickly as possible.
Section 08

Special Protection of Payment Information

3ktop ensures secure transactions via bKash, Nagad, Rocket, and bank transfer. We take additional precautionary measures regarding payment information:

  • Mobile banking numbers and bank account details are stored in encrypted form and are never displayed directly.
  • Each transaction is confirmed via OTP or other verification methods.
  • Suspicious transactions are automatically flagged and temporarily suspended.
  • No member of our staff will ever ask for your full payment details over the phone, by email, or via chat.
  • An automated monitoring system is in place to track unusual activity in daily transactions.

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800. Each withdrawal is generally processed within 1 hour.

Section 09

Policy Changes & Updates

3ktop reserves the right to change or update this Privacy Policy as needed. When changes occur:

  • The "Last Updated" date at the top of the page will be changed.
  • For significant changes, you will be notified via your registered email or through a notification after logging in.
  • The updated policy will take effect from the date of publication.
  • Continuing to use the platform after changes means you are accepting the new policy.

We recommend that you visit this page regularly to stay informed about the latest information.

Section 10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, 3ktop's support team is always here for you. Contact us through the following:

  • Email: [email protected] — For privacy-related requests, please include "Privacy Request" in the subject line of your email.
  • Live Chat: Support is available in Bengali and English via 24/7 live chat.

Our data protection team will review your request and take appropriate action as quickly as possible. 3ktop's commitment is to ensure fair data protection.

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